Terms of use of our BOOKING SERVICE

1. Bookings must be completed via our online payment portal and paid for, 24 hours before start of service.
2. Booking is not considered complete until notification of payment is received by Nurses at Home
3. Cancellations prior to start of service is allowed under terms as follows, with related penalty charges:
   1. Anytime after payment is made, but before 24 hours start of service–Admin fee of RM200.00
   2. 24 hours before start of shift - 25% (of total booking fee up to max of RM350.00) as cancellation fees
   3. 12 hours or less before start - 30% (of total booking fee up to max of RM550.00) as cancellation fees
4. Refunds for incompletely used packages are as follows:
   1. Client is responsible to ensure purchased packages are fully utilised, Nurses At Home does not track package utilisation and client is responsible for any over purchase of packages resulting in unused service days. Renewal notices are automated as convenience to client and does not imply Nurses At Home Sdn Bhd is notifying purchased packages have been completely utilised.
   2. Packages bought are valid for 60 days from purchase date beyond which they expire and no refund is applicable.
   3. Refunds are based on utilised days. 30 day packages if incomplete will be refunded based on 10 day package rates.10 day packages will be refunded based on 1 day packages if incomplete.
5. In case of delay of start date, client must accept that the original Care Partner may no longer be available for the new dates.
6. Renewal of bookings should be completed early. In any event Nurses at Home cannot guarantee the same Care Partner will be available for any future bookings as Care Partners are free to select cases and their availability for work.
7. All care information is provided by client at booking site, before assessment. If upon assessment Care Receiver requires other significant care that may affect his/her safety, client will be advised by Care Partner to update Care needs. Care Partner may refuse to take on the case if booking is not updated and accurate picture of the care needs are acknowledged. Care Partner can cancel the booking if client refuses to update the care package.
8. Care Partners will always do their best to arrive for shift 10 mins before start of shift time unless In the event of unavoidable delays like unusual jams, floods etc. Any delay of more than 15 mins at start will be replaced by Care partner at end of shift or following shift.
9. Care Partners are professionals who should at all times be treated with respect and dignity by all at the care location. Care Partner may refuse work or demands to perform any duties not directly related to care of Care Receiver e.g house hold chores.
10. The client , by accepting this proposal, agrees to provide, to best of his/her ability, a safe and conducive place in which the Care Partner can perform his/her duties.
11. Client will be asked to rate Care Partners performance at the end of the package.
12. Client may contact Nurses at Home using our “contact us’ form on our website at via WhatsApp at 016 3870749

Update: 28th Aug 2021.